Virgin Blues by Outsourcing
And the winner of the most catastrophic IT systems failure in the category of “Airline” goes to…..
Virgin Blue.
For their outstanding success in the field of — drum roll please — Outsourcing.
“Virgin Blue has blamed IT outsourcer Navitaire for a reservations and check in systems outage that left thousands of passengers stranded over the weekend.”
“Bringing systems back online was “a joint effort” between Virgin Blue’s IT staff and Accenture subsidiary Navitaire, which also served Jetstar, Qantas, Regional Express and Skywest.”
But nobody panic, they have a service level agreement.
Read it at itnews here
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