Bigpond Back to 'Normal'
Four days of outages from Australia’s largest, best funded, most experienced ISP. A server failure was blamed, but I can’t help but think it’s disappointing all the money spent on backups and redundant system came to nought when needed most. One assumes money was spent. Even the helpdesk function was inaccessible.
Still, they join such esteemed company as Microsoft (BPOS) and Google (GMail); both slipping solid outages under their cloud belts recently. Cloud providers seem, like clouds in the real world, to have become bringers of rain on a regular basis.
There seem two possibilities; either all these outages are teething troubles from the first cloud service providers - or - a sign of things to come as cloud providers reap the rewards of a business model that doesn’t make enough profit to sustain best practice backup and recovery. I suggest outages are becoming normal on the basis ISP’s have been hosting “cloud” based email for more than a decade, so it’s hard to make a convincing case this is caused by new technology teething problems.
In the meantime users slowly lower their service expectations and learn to make do with zero service response. Maybe the title of the news should be the new ‘normal’.
Photo credit: Dylan O’Donnel
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