SaaS
I’ve mentioned software as a service before, specifically taking the stance that the reality is ‘software without service’.
In this interview with Parallels President, Jack Zubarev, he takes this same view. Parallels sell automation software to ISP’s. This quote sums up the problem.
“Commoditisation means that providers can’t afford to get even one trouble ticket from a customer, as that will wipe out the associated profit for the next two months. Automation and self-service are key to profitability.”
Self service, Lovely.
You pay me to service yourself.
Presumably this comes from the belief computers, networks and the internet are of equal complexity to … petrol.
Still you have to admire the optimism of it.
Carlton
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